Honshu Training Swords Returns Policy
Every Honshu Training product is backed by our iron clad 100% satisfaction guarantee! We ask you to please inspect the entire order when it arrives, to make sure you have received exactly what you ordered. And if for some reason you are not completely satisfied with an item(s) you have ordered from us or the item(s) is damaged/defective, you may return it (within 60 days of the purchase) for a replacement, refund or credit. Please allow 2-3 weeks after you ship your return to us, for processing.
There is no need to call customer service when returning merchandise! Please follow these 3 easy steps to return an item:
- Fill out the return form on the back of your Packing list included with your order. Include this form inside your return package.
- Pack up and secure the product(s) to be returned with original packing and paperwork, if possible. Include the return form or if the return form is not available please print your full name, the billing address, the phone number on file and the reason you are returning the item on a sheet of paper, so the returns department can process the return and contact you if they have any additional questions. Please include a copy of your receipt for the shipping cost. standard shipping cost, not including express mailing or insurance will be refunded if the item(s) are deemed defective or damaged due to manufacturers defect by our Returns Department.
Return to:
PTK Customer Returns
475 US Hwy 319 S
Moultrie GA 31768 - Drop off the package at a UPS location, we recommend you insure the package and use a ship method that is trackable. We can only process returns for items we receive. Save your receipt and tracking number until the credit is processed.
- Personalized Items:
If you order a personalized item and it is not damaged or defective it cannot be returned.
Honshu Training Swords Shipping Policy
**ALL ORDERS ARE ONLY $5 FLAT RATE SHIPPING FOR A LIMITED TIME**
We pride ourselves on the fact that we can ship your order out in record time because both our warehouse and fulfillment center operate at the highest level of efficiency.
All packages are shipped via UPS or USPS and we also offer express delivery services at additional costs. Most orders will ship from our warehouse the same day or next business day. All orders are shipped Monday – Friday, excluding federal holidays. Please, allow 24 hours processing time and 7-10 business days to receive your in-stock merchandise. If you notice that one of the items that you want to purchase is currently out of stock, there will be a date listed next to the product stating when we will be receiving the product back in stock. This time frame is an estimate and is solely dependent on when the manufacturer ships the products to us. Unfortunately, we are unable to provide exact arrival dates for specific items. You may place the backordered item on your order along with the items we do have in stock. The items we do currently have in stock will ship immediately and we will ship your backordered item(s) as soon as we receive them.
*We no longer ship to international locations*
*ALL drop shipped items cannot be expressed shipped (these items have a bullet stating "Ships directly from manufacturer")*
*Oversize items cannot be expressed shipped*
