Contact Us and FAQ

Contact Honshu Training Swords  

How can we help you today? Whatever your question, problem, or comment, Honshu Training Sword Customer Service is here to help. We have added a section for FAQs below. If our FAQs do not answer your question there are two quick, easy ways to contact us, so you can choose what works best for you. If there's anything we can do, just let us know!

  • Email us.
    Send your question to our Customer Service team at the email address below; we’ll find your answer and send it back to you. If you do send email, please be patient-we will respond within 24 to 48 business hours. Because of the hundreds of emails we receive daily, we cannot accept order cancellations or order changes by email.
    Customer Service:
  • Call us.
    If you'd rather talk on the phone, no problem. Just give us a call at 1-800-735-3326. Our lines are open from 8am to 8pm Monday thru Friday Eastern Standard Time and 9am to 5pm Eastern Standard Time on Saturday.



Below is a list of Frequently Asked Questions. If you cannot find the answer you're looking for, email your questions to

  • Why did the shipping charges go up?
    Due to carrier fuel costs increasing
  • Do I have to pay the $10.00 for Hawaii (HI), Puerto Rico (PR) and US Territories?
    Yes there is an additional $10.00 fee for all orders shipped to these locations.
  • When should I receive my order?
    All orders are processed and shipped within 24-48 business hours after being submitted, all orders should arrive at their destination within 7-10 business days. If we have an email on file, you will receive order and ship confirmations.
  • What is the time frame on returns? What is the return policy?
    We have a 60-day satisfaction guarantee on all of our items. If you are not completely satisfied with any item or if the item is damaged or defective you may return it for a replacement or refund. Please allow 2-3 weeks for your return to be processed, once we process the return your credit should be posted on your next statement.
  • When will I get my backordered item(s)?
    Backorder items are usually shipped out 24-48 business hours after we receive the items in stock. At the time of order our representative will give you the date we expect the item to arrive. You can also contact our Customer Service Department for an estimated delivery date for the backordered item(s).
  • How do I find out if my order has been shipped?
    If we have an email address on file, you will receive order confirmations and shipping confirmations, including tracking information if shipped via a trackable method. If not, you can contact our Customer Service Department via email or telephone to check the status of your order.
  • Does Honshu Training Swords have a quality control department?
    We take Quality Control very seriously. Quality Control involves many of our departments. Our Customer Service Staff and Returns Department relate problem product information directly to the Purchasing Department. The Purchasing Staff reviews each problem item. Then with the help of our Fulfillment Center and our Receiving Department, Purchasing ensures that our remaining stock and future inventory meet our quality standards.
  • How long does it take to receive my order via regular shipping?
    Orders should be received within 7-10 business days.
  • Why do some items have restrictions on being shipped to one state and not another?
    Certain products are restricted from some states in accordance with that state's laws and regulations.
  • What are Honshu Training Swords hours?
    Our Customer Service hours are 8am-8pm EST Monday through Friday and 9am -5pm on Saturday. You are able to place orders 24 hours a day through the website.
  • What does the $.99 insurance cover?
    The $.99 insurance covers your package while in transit to you. If the package is lost, stolen or damaged before you receive it, you will not have to wait for the claim process to be completed before a replacement order is shipped out to you.
  • What types of delivery services does Honshu Training Swords have?
    We offer delivery services through UPS. We also offer express delivery services at additional costs.
  • Why do you need my phone number and/or email address?
    Having a phone number or email address on your account helps us contact you quicker if we have a question or problem with your order. If we have your email address you will receive an email confirmation to confirm your order and a shipping confirmation when your order ships with the tracking number if it is shipped via a trackable method. You will also receive periodic email promotions that our company sends out.
  • Will I get soliciting phone calls or emails from you guys?
    No soliciting phone calls will be made; the phone numbers are only to contact you if we have issues with your orders. We have email promotions that go out with special pricing or shipping discounts. If you do not wish to receive these emails, you can contact our Customer Service Department and we can have your email address suppressed from receiving email promotions.
  • Can I use more than one promo code?
    No, only one promo code can be used per transaction.